> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fixify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to sign in for the first time

> Accept your Fixify invitation, set a password and two-factor authentication, and sign in.

The first time you use Fixify, you accept your invitation, set a password and turn on two-factor authentication. It takes about five minutes.

## Before you start

Have these ready:

* **Your invitation email from Fixify.** It contains the link you use to set up your account.
* **Your phone with an authenticator app**, such as Google Authenticator, Microsoft Authenticator or 1Password. Fixify asks for a code from this app every time you sign in with a password.

> [!NOTE]
>
> If your company signs in to Fixify with single sign-on (SSO), you may not need a password or an authenticator app. See [If your company uses single sign-on](#if-your-company-uses-single-sign-on).

## Set up your account

**1. Open your invitation link**

Select the link in your invitation email. The **Welcome to Fixify!** page opens.

**2. Confirm your email address**

Enter the email address your invitation was sent to, then select **Verify Email**.

**3. Set a password**

Enter a password in **Password** and again in **Confirm Password**, then select **Set Password**.

Your password must be at least 8 characters and contain at least one letter and one number.

**4. Turn on two-factor authentication**

1. Open your authenticator app and add a new account.
2. Scan the QR code on the screen. If you can't scan it, select **View setup key** and type the key into your app instead.
3. Enter the 6-digit code from your app, then select **Complete Registration**.

**5. Sign in**

Fixify takes you to the **Log in** page. Enter your email address, your password and the current 6-digit code from your authenticator app, then select **Log In**.

## Signing in after the first time

Go to Fixify, enter your email address and select **Log In**. Fixify then shows the sign-in method set up for your account:

* **Password:** enter your password and the 6-digit code from your authenticator app, then select **Log In**.
* **Single sign-on:** you go to your company's sign-in page.
* **Both:** choose **Continue with SSO**, or **Use password instead**.

If you forget your password, select **Forgot password?** above the password field.

## If your company uses single sign-on

When your company signs in with SSO, enter your work email address on the **Log in** page and select **Log In**. Fixify sends you to your company's sign-in page, and you return to Fixify once you're signed in.

## Troubleshooting

| What you see | What to do |
| - | - |
| **This invite has expired** | Ask your Fixify contact to send a new invitation. |
| **Invalid email or invite code** | Enter the exact email address the invitation was sent to. |
| **Invalid code, try again** | Enter the newest code from your authenticator app. Codes change every 30 seconds. |
| **Your session has expired. Please log in again.** | Fixify signed you out after a period of inactivity. Sign in again. |


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