How to find your way around Fixify - Fixify

Fixify has two areas you use to move around: the menu on the left, which takes you to each part of the app, and the bar across the top, which holds your organization, notifications and account settings. When you sign in, Fixify opens on the Service Catalog.

Menu item	What it’s for
Insights	Charts showing how your requests are going, including volume and how your end users feel about the help they get.
Requests	Every request Fixify is working on for you. Select a request to see its conversation, status and history.
Knowledge	The articles and guidance Fixify uses to resolve requests for your organization.
Service Catalog	The kinds of requests Fixify handles for you, called use cases, and the playbook Fixify follows for each one.
Integrations	The tools connected to Fixify, such as your identity provider or PSA.
Settings	Your organization’s settings.

The top bar

Organization: the name on the left of the top bar is the organization you’re looking at. For MSPS, when a single organization is selected, everything on the page belongs to that organization. Learn how to Switch between customers.
Notifications: the bell icon shows updates that need your attention.
Your name: opens your account menu, where you can:
- change which updates you’re notified about, in Notification settings
- switch between Dark mode and Light mode
- Log out

Settings

Settings opens your organization’s settings, arranged in tabs. Depending on your role, you might see:

Tab	What it’s for
Settings	General settings for your organization.
Users	The people in your organization who use Fixify.
Tickets	All the tickets Fixify can see through your connected ticketing integrations
Service Accounts	Accounts that let other systems connect to Fixify.
Skills	Actions Fixify can run in your connected tools.
Audit	A record of changes made in Fixify.